*MUST LIVE IN THE DALLAS AREA. THIS POSITION IS ONSITE 5 DAYS/WEEK.*

As an IT Field Technician at IntegraMSP, you will be required to have good customer interfacing skills. As an IT Field Technician supporting multiple clients, you will provide both remote and onsite IT support as well as perform occasional project implementation work. You will be expected to also work with our support team members on helpdesk . Travel is required to and from client sites within the Dallas-Fort Worth area when needed. We also offer training assistance for candidates wanting to obtain industry certifications.

A successful candidate will have a great, fun personality and excellent customer service skills as well as good analytic and troubleshooting skills. This is a great opportunity to work with a dynamic team and smart products where you will get challenged with new problems to solve every day.

To be successful, candidates need to be able to learn new technologies quickly.

Required Skills:

• Must be able to commit to an in-office, Monday - Friday, 8:00 am – 5:00 pm schedule in downtown Dallas
• Must be able to be onsite at clients up to 5 days a week if needed
• Must be able to work remotely in the IntegraMSP office on helpdesk when not in the field
• Excellent verbal and written communication skills
• Ability to maintain professionalism in challenging situations
• Build rapport and trust with your clients
• Well-organized and strong time management skills
• Self-driven and able to work with little supervision
• Strong documentation skills
• Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support
• Adaptable to the environment
• Microsoft 365 Administration
• Working knowledge and experience with computer setup and configuration, Active Directory, security and distribution Groups, group policy
• Must demonstrate significant computer and network troubleshooting skills
• Working knowledge of network switches, windows server management, and firewalls
• Ability to lift at least 50 lbs
• Ability to undergo and pass a background check in accordance with state and federal laws
• Ability to learn new software/hardware configurations and be able to be ‘expert’ in the field for clients’ needs

Requirements:

• 3+ years of experience working as a Helpdesk Tier I or equivalent
• Managed Service Provider experience a plus
• Exceptional customer service and troubleshooting skills
• Comptia A+ certification or equivalent or on the path to completion of this certification

What we offer:

• Training on MSP Industry Toolsets to provide customer service and support
• Compensation for successful completion of Select Industry Certifications
• A fast-paced, friendly office environment in Downtown Dallas where you can learn through collaboration and teamwork
• Paid parking downtown
• Competitive PTO/Comp Time
• Health Insurance
• Seven Company Paid Days off for Federal Holidays per Year
• 5 Paid sick days per year
• One Company Paid Fair Day off so you can enjoy the Texas State Fair